Achieving Superior Differentiation, Speed to Market, and Increased Profitability
Charles Cox
Charles is a Lean Six Sigma Master Black Belt with 3 decades of performance improvement experience in both transactional and manufacturing environments. He has applied his passion for disciplined, rapid improvement with senior executives, middle managers, supervisors and single contributors in the Americas, Africa, Asia, Australia and Europe, designing and leading programs with as few as 12 and over 500 participants, saving clients millions of dollars, often reducing cycle times more than 70%, streamlining processes and fundamentally changing enterprise operations and the organizations’ competitive position in the market.
Expertise
- Working with senior leadership teams to link & align organizational strategy with appropriate program (re-)design and execution to assure rapid and sustainable impact on operations
- Determining assessment methods and using on current operations to highlight and prioritize opportunities and projects based on value
- Maximizing improvement impact with an enterprise-wide perspective
- Facilitate multiple cultures (experience in over 19 countries) and disciplines to leverage resources and their information/problem solving expertise
- Using Design for Lean Six Sigma, Quality Function Deployment and designed experiments to design products, services and processes
- Augmenting financial metrics with appropriate upstream value drivers
- Co-author, The QFD Handbook, Wiley, 1998 & presenter on QFD and design methods at various international conferences
Key Accomplishments
- Designed and led Lean Six Sigma Deployment for $2Billion high-tech manufacturing company operating in 6 countries, 3 continents. Trained 255 GBs, 116 BBs, Saved $27.4 Million over 3 years.
- Used DfLSS/QFD/Designed experiments, trained and coached client team coordinating design of next generation, complex (17 modules) surgical device using 5 outside design houses on very short timeline. Met all cost/performance goals, device introduced on time, reversed decline in market share, returned client to market leadership and profitability
- Led Operational Excellence program for utility company that resulted in >$22 million in savings and >20% increase in efficiency in OpEx, CapEx and Supply Chain Operations in first wave of projects.
- As MBB trained/coached/facilitated DFSS program to design and implement a Competitive Intelligence system and revise New Product Development for a life sciences company. C.I. System had 400% greater scope beyond traditional competitors plus more flexible ad hoc reporting capability.
Career Chronology
- Accenture/George Group, Chicago/Dallas USA, Director, 2000--2009
- Bull Info. Sys., Phoenix USA/Paris, France, TQM Director, 1998--2000
- Compass Organization, Phoenix USA, Principal Consultant, 1992--1998
- Coopers & Lybrand’s TQM/JIT Practice, Los Angeles USA, Sr. Consultant, 1989--1992
- TRW Safety Sys., Phoenix USA, Q. A. Director, 1987--1989
- Several leadership and consulting positions in quality, reliability and improvement programs in US and overseas, 1979--1987
Educational Background
- M.B.A., Colorado State University, Ft. Collins, CO
- B.S.Industrial Management, Krannert School of Management, Purdue University, W. Lafayette, IN (3 majors: Mechanical Engineering, Economics, Industrial Management)
- Quality Function Deployment Black Belt, QFD Institute, Ann Arbor, MI
- Master Black Belt & Lean Master, George Group/Accenture