Lean Six Sigma for Services Green Belt Training Agenda
If you work for an organization outside of manufacturing, you need a Lean Six Sigma curriculum designed especially for you. Our services materials are packed with transactional and services examples – no manufacturing content.
This two week curriculum follows the DMAIC methodology (Define, Measure, Analyze, Improve, and Control). Both Lean and Six Sigma tools are fully integrated in each phase. Our unique format makes it easy to learn and easy to teach.
Introduction to Lean Six Sigma
Define Phase
- Introduction to Define and Gate Reviews
- The Project Charter
- Project Management
- Change Management
- Building Effective Teams
- Key Lean Concepts
- Transactional Cycle Time Simulation
- Defining Process Requirements (Voice of the Customer)
Measure Phase
- Introduction to Measure
- Document and Analyze the Process (Value Stream Mapping)
- Introduction to Basic Statistics
- Determine What to Measure and Data Collection
- Understanding Variation and Control Charting
- Measurement System Analysis (MSA)
- Process Capability
Measure Phase - Kaizen
- Introduction to Quick Improvement
- Quick Improvement - Process Flow Improvement
- Quick Improvement - 5S
Analyze Phase
- Introduction to Analyze
- Root Cause ID and Validation
- Cause & Effect Matrix
- FMEA
- Introduction to Hypothesis Testing
- Means, Medians and Variance Tests
- Proportions and Chi-Square Tests
- Simple Linear Regression
- Multi Vari Analysis
Analyze Phase - Kaizen
- Quick Improvement – Work Control Systems
Improve Phase
- Introduction to Improve
- Solution Development
- Intro to Design of Experiments (Optional)
- Evaluate and Select Solutions
- Pilot the Solution
- Plan and Implement Solution
Control Phase
- Introduction to Control
- Mistake Proofing
- Process Control Methods
- Project Close-Out